I've completed an offer but I can’t see it in my account?

It can take 2 working days for an offer to update after you have completed it. (Gambling offers can take up to 7 days)  If it has been more than this and it's still not pending, just let us know!  

If your query is about a pending offer, check out our Why is my offer still pending? FAQ

So things don't get confusing, please let us know about just 1 offer at a time - you may create multiple tickets if needed.

Information we need:

In order to get your offer updated we need to see proof that you have completed the offer in full as per the terms and conditions shown on the offer.

Non-Gambling offer -
Please provide a screenshot like a welcome email.
Make sure that your name, the retailer, and the time and date of receipt are shown.

Gambling offer -
Please provide 4 screenshots. 
           1 - Your account page showing both your and the retailer's name.
           2 - Confirmation of the time and date of your deposit
           3 - The time and date of the play history.
           4 - Your welcome e-mail with the time and date you received it clearly visible

Once we’ve received this we can look into updating your offer.  We aim to get back to you within 2 working days

If your offer is not showing on this list then it has not been registered as being clicked on and we cannot do anything further.

You must be logged in to submit a ticket